Hometown House Cleaning terms and conditions

Legal

Terms and Conditions

Last updated: September 1, 2025

Please read these Terms and Conditions carefully before using our website or booking our services. By accessing our website or scheduling a cleaning with Hometown House Cleaning ("we," "us," or "our"), you agree to be bound by these terms.

1. Services

Hometown House Cleaning provides residential cleaning services in Wayne, PA and the surrounding Chester County area, including standard house cleaning, deep cleaning, and move-in/move-out cleaning. Service availability, pricing, and scope are subject to change and will be confirmed at the time of booking.

2. Booking and Scheduling

Appointments may be requested online, by phone, or by email. A booking is not confirmed until you receive written or verbal confirmation from Hometown House Cleaning. We reserve the right to decline or cancel a booking at our discretion.

We make every effort to arrive within the scheduled window. Arrival times may vary due to traffic, prior appointments, or other circumstances. We will notify you if we anticipate a significant delay.

3. Cancellation Policy

We require at least 48 hours' notice to cancel or reschedule an appointment without charge. Cancellations made with less than 48 hours' notice will be charged the full service fee. Repeated last-minute cancellations may result in termination of service.

We reserve the right to cancel appointments in cases of unsafe working conditions, severe weather, equipment failure, or other circumstances beyond our control. In such cases, we will reschedule at no additional charge.

4. Access to Your Home

You agree to provide our team safe and reasonable access to your home at the scheduled time. If our team cannot access the property due to locked doors, no-shows, or other client-controlled factors, a lockout fee equal to the full service charge may apply.

If you choose to provide a key, access code, or garage code, you accept responsibility for ensuring these are accurate. Keys and codes are handled with strict confidentiality.

5. Satisfaction Guarantee

We stand behind our work. If you are not satisfied with any aspect of your cleaning, please contact us within 24 hours of your appointment and we will return to address the area at no additional charge. This guarantee does not apply to pre-existing conditions, damage not caused by our team, or issues reported after the 24-hour window.

6. Damage and Liability

Our team takes great care with your home and belongings. In the event of accidental damage caused by our staff, please notify us within 24 hours. We are fully insured and will work with you to address legitimate claims.

We are not responsible for damage resulting from pre-existing conditions, items left in unsafe locations, improperly secured fixtures, or normal wear and tear. We do not move heavy furniture or clean areas that are inaccessible or unsafe.

Our liability is limited to the cost of the cleaning service performed. We are not liable for indirect, incidental, or consequential damages.

7. Supplies and Equipment

We bring all professional-grade supplies and equipment necessary to perform your cleaning. If you prefer we use specific products (for allergies or personal preference), please inform us in advance and provide those products. We are not responsible for results when using client-supplied products.

8. Pets

Please inform us of pets in your home when booking. Our team loves animals, but for safety reasons, we ask that aggressive or unpredictable pets be secured during the cleaning appointment. We reserve the right to suspend a cleaning if a pet poses a safety risk.

9. Payment

Payment is due upon completion of service unless other arrangements have been made in advance. We accept payment by credit card, check, or other methods as agreed. Returned checks are subject to a returned check fee. Unpaid balances may be sent to collections.

10. Use of Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of others. You may not use our site to transmit harmful, offensive, or disruptive content, attempt to gain unauthorized access to our systems, or scrape, copy, or redistribute our content without permission.

11. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of Hometown House Cleaning or its licensors and is protected by applicable copyright and trademark laws. Unauthorized use is prohibited.

12. Disclaimer of Warranties

Our website and services are provided "as is" without warranties of any kind, express or implied. We do not warrant that our website will be error-free, uninterrupted, or free of viruses or other harmful components.

13. Changes to These Terms

We may update these Terms and Conditions at any time. Changes will be posted on this page with a revised "Last updated" date. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.

14. Governing Law

These Terms are governed by the laws of the Commonwealth of Pennsylvania. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Chester County, Pennsylvania.

15. Contact Us

If you have questions about these Terms and Conditions, please contact us: