Got Questions?
House Cleaning FAQs
Everything you need to know before your first clean, and every one after that.
About Our Service
Is Hometown House Cleaning insured?
Yes, we are fully insured. We understand the trust you place in us to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 48 hours of your appointment by emailing support@hometownhousecleaning.com or calling (484) 749-0499.
Do I need to provide cleaning supplies or equipment?
No. Our cleaners bring all the professional-grade supplies and equipment needed to thoroughly clean your home. If you'd like us to use a specific product, just let us know and leave it out on the day of your clean.
Does someone need to be home during the cleaning?
That's entirely up to you. When you book, you'll provide entry instructions; many clients hide a key or use a lockbox so they don't need to be home. If you prefer to be there, that's fine too. Just please don't forget about your appointment. We'll send a reminder, but if our team can't get in by following your entry instructions, you may be charged for the visit.
Is Hometown House Cleaning pet-safe?
We love animals, but they don't always love strangers in their space. If your pet tends to get anxious around new people, we ask that you make temporary arrangements while we're there. We'll ask about pets during the booking process.
What is the Hometown Clean Guarantee?
We get it right or we make it right. If you're not satisfied with any part of your clean, contact us and we'll return to re-clean the area at no additional charge.
Booking & Billing
How do I pay for my cleaning?
We accept all major credit and debit cards. We do not accept cash. Your card information is collected at booking and kept securely on file.
When am I charged for my cleaning?
We take your card information at booking, but we do not charge it until the cleaning is complete.
What is your cancellation policy?
Cancellations are free with at least 48 hours' notice. Cancellations made with less than 48 hours' notice will result in a full charge for the booked service.
Still have a question?
We're happy to help. Reach out by phone or email and we'll get back to you quickly.
Ready to Book?
Book Your Cleaning in Wayne, PA
Booking takes less than a minute. We bring everything; you just come home to a clean house.