Hometown House Cleaning privacy policy

Legal

Privacy Policy

Last updated: September 1, 2025

This Privacy Policy describes how Hometown House Cleaning ("we," "us," or "our") collects, uses, and protects the personal information you provide when you visit our website or use our services. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact information: name, phone number, email address, and home address when you request a quote, book a cleaning, or contact us.
  • Service details: information about your home size, cleaning preferences, and scheduling needs.
  • Communications: records of messages or inquiries you send us through our website contact form or by phone or email.
  • Usage data: browser type, pages visited, time spent on pages, and referring URLs collected automatically when you visit our site.

2. How We Use Your Information

We use the information we collect to:

  • Schedule, confirm, and fulfill cleaning appointments.
  • Respond to your questions and requests.
  • Send appointment reminders or follow-up communications related to your service.
  • Improve our website, services, and customer experience.
  • Comply with applicable legal obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We may share your information with:

  • Service providers: third-party vendors who assist us in operating our website, processing payments, or delivering services (e.g., booking software, email platforms). These providers are contractually required to keep your information confidential.
  • Legal authorities: when required by law, court order, or other legal process.

4. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve site functionality and analyze traffic. You can instruct your browser to refuse cookies, though some features of the site may not function properly as a result. We may use Google Analytics or similar analytics tools; data collected is aggregated and anonymized.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, provide our services, and comply with legal obligations. When information is no longer needed, we dispose of it securely.

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of your information, subject to legal retention requirements.
  • Opt out of marketing communications at any time.

To exercise any of these rights, contact us at support@hometownhousecleaning.com.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: